Customer Service Manager

CS Manager » Technical B2B Products and Services

Our client is a leader in their industry. Due to growth, they have need for a new Customer Service Manager. The successful candidate will lead a team of 10-12 Customer Service Reps. This is a technical product and service provided to other businesses. The successful candidate will manage customer accounts including quoting and ordering, contracts, revenue growth, and performance reporting. Position reports to the Director of Customer Service.

Alternate titles: Call Center Manager, Call Center Team Leader, Client Account Manager, Customer Service Supervisor, Customer Service Team Leader, Inside Sales Manager, Inside Sales Team Leader.

Responsibilities

  • Recruit, train, motivate, develop, and coach 10-12 CSRs. Lead customer service team and act as escalation point for issues identified by CSRs. Perform employee reviews.
  • Ensure that customer service representatives are trained and knowledgeable on the global processes.
  • Work with other departments to coordinate the flow through the fulfillment process.
  • Maintain strong relationships with clients and act as a primary point of contact.
  • Review daily activity for assigned customers to ensure questions have been answered, decisions have been acted upon, and problems have been resolved. Ensures customer quotations and purchase orders meet expectations.
  • Provides weekly updates on KPI’s and critical requirements to the Customer Service Director.
  • Identifies and attracts new business from existing customer base.
  • Conducts Customer field visits and periodic program performance reviews.
  • Works with sales and purchasing on forecasting.

Requirements

  • Bachelor’s degree in business, supply chain, or similar field preferred; 10+ years of experience in a wholesale or B2C warehouse operation, in lieu of a degree, will be considered.
  • Three years’ experience leading small teams.
  • Good working knowledge of ERP and CRM systems.
  • Proven leadership experience; excellent collaboration, team building, and organizational skills.
  • Strong computer skills: Microsoft Office Suite (strong in Word and Excel).

Reply / EEO

  • Email résumé, cover letter and compensation requirements.
  • Must be free and clear to work in the USA for an indefinite period.
  • Equal opportunity / affirmative action employer.

Thank you.

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SVP / CFO — OM USA

Senior Vice President / Chief Financial Officer

Are you ready to move from success to significance?

Operation Mobilization USA, a metro Atlanta-based (Tyrone) nonprofit, seeks a proactive and insightful SVP / CFO. He or she will lead a team of three directors who oversee accounting, business development, and project management operations. OM has 6800 missionaries in 118 countries, including 600 from OM USA. Position reports to the CEO.

We are looking for someone who has climbed their mountains, conquered their demons, and saved for retirement. This position pays less than half of market value in a similarly-sized $30M corporation. The ideal candidate would be someone who is a “discerning leader” and “fired up about missions.”

Successful candidate must be a vibrant, intentional follower of Christ, in fellowship in a local church, and in agreement with OM’s statement of faith. He or she will be full of vital energy and recognized as an agent for positive change.

Responsibilities

  • Strategic and financial planning: Lead the strategic planning process, in collaboration with the CEO and leadership team, to double the number of missionaries deployed around the globe. Advise leadership on financial issues and legal risks. Liaise with the OM international finance organization in matters of global finance and best practices.
  • Business development. Oversee new business development activities to drive financial results. Manage entrepreneurial activities already underway. Identify broad opportunities for alternative revenue sources. Provide council for other entrepreneurial activities of OM USA as needed.
  • Forecasting and budgeting: Provide strong financial stewardship. Lead development of the operating budget. Oversee the budget plan, and monitor expenditures against plan. Contribute to the development of capital improvement budgets with cost justifications. Prioritize capacity-building investments.
  • General ledger, reporting and treasury: Build scalable, efficient, and well-controlled financial reporting practices. Oversee the GL and treasury functions. Produce required internal and external reporting. Provide analyses, trend reports, and other forms of support. Research and interpret data to answer inquiries from leadership.
  • Compliance and controls: Ensure financial operations and policies are in compliance with Evangelical Council for Financial Accountability (ECFA), GAAP, federal, and state regulations based on guidelines provided by the CFO and Board of Directors. Manage relationship with external auditors and with the ECFA.
  • Risk management: Assess business and financial risks, recommend policies and procedures to mitigate risks, and manage relationships with insurers to ensure appropriate risk coverage for property, liability, and D&O. Optimize investment returns while ensuring compliance with board-authorized investment policies.
  • Project management: Oversee the Project Management Office (PMO). Play a key role in the ERP implementation. Assess projects for ROI. Recommend and implement solutions to that improve departmental and organizational efficiency, effectiveness, and quality – to drive improved decision-making by OM USA leadership.

Requirements

  • Heart: Passion for global missions – to reach the unreached and forgotten in the name of Christ.
  • Education: Bachelor’s degree in finance or accounting. MBA, CPA or CMA preferred.
  • Experience: Five years’ experience in a related executive role, especially more strategic roles in nonprofits.
  • Skills: Outstanding leadership, collaboration, strategic planning, decision-making, and problem solving skills.
  • Technology: Proficiency with Microsoft Office (Excel power user) and ERP systems.

Reply

Send résumé and cover letter: reply.

Your cover letter should address the following questions:

  • How do you meet the specific seven responsibilities of the position?
  • How have you integrated your faith into everyday contexts?

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Application Engineering Manager

Application Engineering Manager » Manufacturing

Our client, a manufacturing company in south metro Atlanta, is seeking an Application Engineering Manager. The company has a great culture and awesome benefits. The ideal candidate would have a degree in mechanical or electrical engineering technology. He or she will lead to team of five engineers.

Alternate titles: application engineer, electrical design engineer, electrical engineering technologist, equipment engineer, instrument and controls engineer (I&C engineer), mechanical and electrical project engineer, mechanical design engineer, mechanical engineer, test engineer.

Responsibilities

  • Oversee and contribute to the design and development of equipment and systems (or redesign of existing equipment) to fulfill the needs of customers. Ensure projects are completed on-time and within budget.
  • Act as advisor to applications engineering team regarding projects, tasks, and operations.
  • Create 2d drawings, specifications and Bill of Materials (and some 3d models).
  • Provide technical support to manufacturing and field installation.
  • Revise processes, documents, and drawings through Value Improvement (VIP) systems.
  • Manage production capacity planning and job drawing packets.
  • Interface with other division management (e.g., Sales and Operations) for seamless work flow.
  • Monitor and assure the quality of drawings (components, dimensions, attributes) and Bill of Materials.
  • Implement and maintain Application Engineering procedures and Engineering Training.

Requirements

  • BS or AS in Mechanical Engineering Technology or Electrical Engineering Technology or equivalent experience.
  • Eight years of related work experience, and three years of management experience.
  • Demonstrated proficiency in AutoCAD and SolidWorks.
  • Experience in electrical equipment controls design and implementation.
  • Strong critical thinking skills, using logic and reasoning to identify solutions to problems.

Reply / EEO

  • Send résumé, cover letter and compensation requirements to: email.
  • Must be free and clear to work in the USA for an indefinite period.
  • Equal opportunity / affirmative action employer.

Thank you.

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Accounts Payable Specialist

Accounts Payable Specialist » Manufacturing

Our client, a manufacturing company in south metro Atlanta, is seeking an accounts payable specialist. The company has a great culture and awesome benefits.

Alternate titles: account clerk, accounting assistant, accounting associate, accounting clerk, accounting specialist, accounting technician, accounts payable clerk, accounts payables clerk, accounts receivable clerk.

Responsibilities

  • Perform three-way match for invoice processing.
  • Ensure invoice accuracy. Ensure accuracy of account coding.
  • Process expense reports.
  • Work with various departments to resolve vendor / inventory issues.
  • Understand and apply payment terms with vendors.
  • Understand and utilize the AP process as it relates to the GL.
  • Assist with quarterly and annual audits.
  • Perform month-end duties related to AP. Participate in monthly close process.
  • Assist with special projects as needed

Requirements

  • Bachelor’s degree in a relevant field and 3-5 years’ experience in a manufacturing environment.
  • Understanding of accounting and it’s relation to accounts payable, forecasting, and budgeting.
  • Proficient in Microsoft Office; experience with ERP systems and automating processes.
  • Ability to manage deadlines, work well under pressure, and prioritize tasks in a fast-paced environment.
  • Ability to maintain sensitive and confidential information.
  • Strong critical thinking skills, using logic and reasoning to identify solutions to problems.

Reply / EEO

  • Send résumé, cover letter and compensation requirements to: email.
  • Must be free and clear to work in the USA for an indefinite period.
  • Equal opportunity / affirmative action employer.

Thank you.

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Staff Accountant

Staff Accountant » Manufacturing

Our client, a manufacturing company in south metro Atlanta, is seeking a staff accountant. This is a newly created position. The company has a great culture and awesome benefits. Successful candidate will work directly with operational personnel to gain an understanding of processes and strive to improve them.

Alternate titles: accountant, accounting manager, accounting officer, accounting supervisor, business analyst, certified public accountant (CPA), cost accountant, financial reporting accountant, general accountant.

Responsibilities

  • Prepare and enter daily and month-end journal entries. Participate in monthly close process. Assist with quarterly and annual audits.
  • Prepare general ledger account reconciliations in a timely and accurate manner to include performing detailed research and analysis of differences in the accounts
  • Ensure that all financial information is recorded in accordance with GAAP and federal and state regulations and consistent with established company policy and procedures.
  • Prepare bank reconciliations.
  • Calculate monthly commissions.
  • Assist with special projects as needed.

Requirements

  • Bachelor’s degree in a relevant field and 3-5 years’ experience in a manufacturing environment.
  • Knowledge of AP, AR, and FA, as well as cost accounting, forecasting, and budgeting.
  • Proficient in Microsoft Office; experience with ERP systems and automating processes.
  • Ability to manage deadlines, work well under pressure, and prioritize tasks in a fast-paced environment.
  • Ability to maintain sensitive and confidential information.
  • Strong critical thinking skills, using logic and reasoning to identify solutions to problems.

Reply / EEO

  • Send résumé, cover letter and compensation requirements to: email.
  • Must be free and clear to work in the USA for an indefinite period.
  • Equal opportunity / affirmative action employer.

Thank you.

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Quality Technician

Manufacturing Firm » South Metro Atlanta

Our client, a manufacturing company in south metro Atlanta, is seeking a self-starting Quality Technician to audit, test and measure finished goods to ensure customer standards are met, as well as follow their own ISO-based standards. This is a second shift position from 3:00 to 11:00 pm. Initial training would be on days for three or four weeks.

You must be able to work well independently since you will be on your own in the lab for most of your shift. Attention to detail and meeting schedule are keys. You will be managing multiple priorities to meet deadlines. You will need good analytical, computer, and influencing skills. You must understand the role of quality in a manufacturing organization and a quality operating system.

Alternate titles: quality assurance technician, quality assurance specialist, QA tech, QA supervisor, quality control analyst, quality control technician, lab technician, laboratory analyst.

Responsibilities

  • Ensure personal compliance with corporate, plant safety standards and job specific safety standards.
  • Apply statistical tools and techniques to monitor plant performance and finished goods.
  • Complete laboratory testing with testing equipment and collect samples at established intervals.
  • Handle small scale laminator and high pressure cooker to demonstrate the performance check of finished goods.
  • Audit processes for compliance to control plan requirements including process parameters.
  • Complete dimensional checks and reports on products.
  • Continually seek process improvements and make recommendations to management. Communicate quality issues and out of specifications conditions to appropriate personnel and shift leaders.

Requirements                                                           

  • Requires an associate’s degree; or equivalent combination of education and experience.
  • Three years’ of related experience.
  • ASQ certification or equivalent preferred.
  • Knowledge of basic statistics; knowledge of metrology including calibration.
  • Uses logical approach to problem solving in production and continuous improvement.

Reply / EEO

  • Send résumé, cover letter and compensation requirements to: email.
  • Must be free and clear to work in the USA for an indefinite period.
  • Equal opportunity / affirmative action employer.

Thank you.

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