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Customer Support Manager   Recently updated !

Customer Support Manager – Aviation Industry

FAA component repair station and spare parts supplier seeks talented Customer Support Manager to be the voice of the Customer within the company. The CSM guarantees customer satisfaction. Successful candidate will have strong analytical, decision making, negotiating, problem-solving, and technical collaboration skills. Reports to the Senior Director of Customer Support.

Responsibilities
  • Understand the missions of all stakeholders at the Company in order to provide a first explanation of company processes to the Airframer / Tier 1.
  • Be a “safeguard” to make sure the Company fulfills its support requirements towards its customers (either thru Airframers’ contracts or/and specific contracts with a specific Customer).
  • Ensure the required reporting / KPIs (scorecard, set up of performance reviews) with the customer.
  • Preserve business against external threats, and passively identify opportunities to increase business.
  • Answer Level 1 technical questions without involving the Engineering department.
Requirements
  • B.S. or equivalent level or a technician with 5-7 years’ experience
  • General knowledge of aeronautical environment (stakeholders, MRO market)
  • General knowledge of A/C systems, Maintenance activities
  • ERP Systems knowledge is a plus
  • Willingness to travel, including some international

Equal opportunity / affirmative action employer. Must be free and clear to work in the USA for an indefinite period.

Send résumé and compensation requirements to: dave@ofarrellcm.com.

Thank you.

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    Account Manager

    Account Manager – Aviation Industry

    FAA component repair station and spare parts supplier seeks talented Account Manager. AM will be in charge of all aspects of customer accounts including quoting and order process, contract management, organic revenue growth, and performance reporting.  This position will manage a team of CSRs to achieve Customer Satisfaction. Successful candidate will have strong analytical, decision making, negotiating, problem-solving, and technical collaboration skills. Reports to the Director of Customer Service.

    Responsibilities
    • Maintains strong client relationships and acts as the primary point of contact for all customer service activity.
    • Regularly reviews daily activity for assigned customers to ensure that questions have been answered, decisions have been acted upon, and problems have been resolved.
    • Leads Customer Service Team and acts as escalation point for issues identified by CSR.
    • Ensures that customer service representatives are trained and knowledgeable on the global processes.
    • Works with Purchasing, Operations and Sales to coordinate the purchase order flow in the warehouse and shop.
    • Manage weekly KPI’s and reports for assigned accounts.
    • Identifies and attracts new business from existing customer base.
    • Conducts customer field visits and periodic program performance reviews.
    • Monitors and ensures the AOG line is handled adequately.
    Requirements
    • Bachelor’s degree.
    • ERP Systems knowledge is a plus.
    • Microsoft Word, Excel, PowerPoint, Access, Project.

    Equal opportunity / affirmative action employer. Must be free and clear to work in the USA for an indefinite period.

    Send résumé and compensation requirements to: dave@ofarrellcm.com.

    Thank you.

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      Sales & Biz Dev Manager

      Sales and Business Development Manager – Industrial Automation Services

      Third-party provider of industrial automation services seeks self-starting, solutions-oriented Sales and Business
      Development Manager. Successful candidate with have outstanding new business development, account penetration
      (expansion), presentation, negotiating, and problem-solving skills. Based in Dallas or Atlanta. Nationwide territory. One direct report.
      Position reports to the President.

      Responsibilities
      • Achieves revenue and contribution goals by winning long-term maintenance contracts.
      • Manages the activities of the sales and marketing function, which includes strategic planning, directing,
        controlling and monitoring of all activities in the sales pipeline.
      • Assists in proposal development to support requests for bids (RFP / RFQ).
      • Assists in the preparation and delivery of presentations to customers, prospects and company managers.
      • Develops and maintains department budget for operating expenses.
      • Attends industry tradeshows while promoting name recognition and advertising programs.
      • Maintains awareness of competitive activities. Remains current on industry events affecting primary
        customers and competition.
      Requirements
      • Five-plus years of sales and marketing experience required
      • Previous experience selling big ticket contracts to provide technical products and services
      • Proficient in Microsoft Suite – Excel, Word, PowerPoint and Outlook; CRM software

      Federal contractor and subcontractor.

      Equal opportunity / affirmative action employer – minorities, women, disabled and veterans.

      Must be free and clear to work in the USA for an indefinite period.

      Send résumé and compensation requirements to: dave@ofarrellcm.com.

      Thank you.

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        Process Engineer

        Process Engineer – Thermodynamics

        Manufacturer of material handling systems seeks a talented Process Engineer with thermodynamics experience. Company is located in south metro Atlanta. Position requires strong project management, technical collaboration, 3D drafting (CAD), problem solving and customer interaction skills. Reports to the Engineering Manager.

        Responsibilities
        • Interpret customers’ process needs and design equipment to fulfill their requirements.
        • Visit customer facilities to evaluate existing operations to problem solve and recommend improvements.
        • Coordinate with HQ to ensure smooth design, installation, and operation phases of equipment.
        • Determine thermal expansion, heat transfer, airflow, and mechanical operation of equipment.
        • Act as a resource to project managers, designers, and controls engineers to facilitate project development.
        • Supervise jobsite personnel.
        • Commission our equipment to ensure it operates as intended.
        Requirements
        • B.S. in Mechanical or Chemical Engineering.
        • Strong background in fluid mechanics, thermodynamics, heat transfer and combustion processes.
        • Thorough understanding of thermodynamic processes and energy / mass transfer equations – especially with air, vapor, and mixed phase systems.
        • Able to collect air stream field data from industrial drying equipment and calculate flow conditions.
        • Background in conveyors, material handling, automated systems, handling technology, and intelligent control systems would be a plus.

        Equal opportunity / affirmative action employer. Must be free and clear to work in the USA for an indefinite period.

        Send résumé and compensation requirements to: dave@ofarrellcm.com.

        Thank you.

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          Manufacturing Engineer

          Manufacturing Engineer – Hydraulics, Pneumatics and Controls

          Leading manufacturer in south metro Atlanta seeks an experienced Manufacturing Engineer to support the expansion of their business. Position requires strong analytical, design, problem solving, technical collaboration and project management skills. Must have a high mechanical aptitude and proven experience with hydraulics, pneumatics and controls.

          Responsibilities
          • Development of manufacturing methods, processes, cell layout and equipment needs.
          • Responsible to interact with equipment vendors to design and / or source equipment.
          • Development of manufacturing process and work instructions.
          • Assure product and process quality by designing testing methods for both in process and finished product.
          • Support development of new products by advising on manufacturing needs during design to ensure ease of manufacturing and quality are maintained.
          • Hands on support of manufacturing equipment and process implementation.
          Requirements
          • Bachelor of Science in Engineering or equivalent degree (Mechanical, Manufacturing, Industrial or Electrical preferred).
          • 4-5 years manufacturing engineering or process engineering experience.
          • Experience with SolidWorks or similar 3D software.
          • Knowledge of OSHA, Lean manufacturing concepts (Six Sigma, 5S, continuous improvement).
          • Familiarity with quality systems.

          Equal opportunity / affirmative action employer. Must be free and clear to work in the USA for an indefinite period.

          Send résumé and compensation requirements to: dave@ofarrellcm.com.

          Thank you.

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            Maintenance Manager

            Maintenance Manager – FDA Chemical Manufacturer

            Chemical manufacturer in South Georgia seeking a safety-focused, hands-on Maintenance Manager. This position reports directly to the Site Manager. Company employees approximately 100 people and serves many industries, including the food and pharmaceutical industries.

            Responsibilities

            • Safely manage maintenance personnel, outside contractors and budget with an emphasis on productivity improvements and GMP (good manufacturing practices) in an FDA / clean environment.
            • Communicate with plant management and cooperatively work in a team-based environment to ensure production requirements are met and both internal and external customers are satisfied.
            • Develop and implement a formal CMMS and PM system.
            • Implement capital projects and managing through completion.
            • Specify equipment to meet current process objectives and future plant requirements.
            • Troubleshoot day-to-day problems and solve using root cause analysis.
            • Ensure all maintenance activities comply with OSHA’s PSM program ISO-9001, and internal standards with regard to safety, mechanical integrity and preventive maintenance programs.
            • Ensure all electrical codes are properly established and maintained.
            Requirements

            The successful candidate must have a BS in Mechanical, Electrical or Chemical Engineering from an accredited university, with approximately 10 years’ experience in a manufacturing environment. Co-op or intern experience would be considered as work experience. This is a hands-on job that requires time in the plant working with personnel to troubleshoot maintenance issues.

            • Salary is commensurate with the candidate’s education and experience.
            • Equal opportunity / affirmative action employer.
            • Must be free and clear to work in the USA for an indefinite period.

            Send résumé and compensation requirements to: dave@ofarrellcm.com.

            Thank you.

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              Maintenance Engineer

              Maintenance Engineer – FDA Chemical Manufacturer

              Chemical manufacturer in South Georgia seeking a safety-focused, hands-on Maintenance Engineer. This position reports directly to the Site Manager. Company employees approximately 100 people and serves many industries, including the food and pharmaceutical industries.

              Responsibilities
              • Communicate with plant management and cooperatively work in a team-based environment to ensure production requirements are met and both internal and external customers are satisfied.
              • Emphasize productivity improvements and GMP (good manufacturing practices) in an FDA / clean environment.
              • Develop and implement a formal CMMS and PM system.
              • Implement capital projects and managing through completion.
              • Specify equipment to meet current process objectives and future plant requirements.
              • Troubleshoot day-to-day problems and solve using root cause analysis.
              • Ensure maintenance activities comply with OSHA’s PSM program ISO-9001, and internal standards with regard to safety, mechanical integrity and preventive maintenance programs.
              • Ensure control systems (PLC’s, etc.) are operating properly and are well maintained.
              • Ensure all electrical codes are properly established and maintained.
              Requirements

              The successful candidate must have a BS in Mechanical, Electrical or Chemical Engineering from an accredited university, with approximately 3-5 years’ experience in a manufacturing environment. Co-op or intern experience would be considered as work experience. This is a hands-on job that requires time in the plant working with personnel to troubleshoot maintenance issues.

              • Salary is commensurate with the candidate’s education and experience.
              • Equal opportunity / affirmative action employer.
              • Must be free and clear to work in the USA for an indefinite period.

              Send résumé and compensation requirements to: dave@ofarrellcm.com.

              Thank you.

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