Customer Service Manager

CS Manager » Technical B2B Products and Services

Our client is a leader in their industry. Due to growth, they have need for a new Customer Service Manager. The successful candidate will lead a team of 10-12 Customer Service Reps. This is a technical product and service provided to other businesses. The successful candidate will manage customer accounts including quoting and ordering, contracts, revenue growth, and performance reporting. Position reports to the Director of Customer Service.

Alternate titles: Call Center Manager, Call Center Team Leader, Client Account Manager, Customer Service Supervisor, Customer Service Team Leader, Inside Sales Manager, Inside Sales Team Leader.

Responsibilities

  • Recruit, train, motivate, develop, and coach 10-12 CSRs. Lead customer service team and act as escalation point for issues identified by CSRs. Perform employee reviews.
  • Ensure that customer service representatives are trained and knowledgeable on the global processes.
  • Work with other departments to coordinate the flow through the fulfillment process.
  • Maintain strong relationships with clients and act as a primary point of contact.
  • Review daily activity for assigned customers to ensure questions have been answered, decisions have been acted upon, and problems have been resolved. Ensures customer quotations and purchase orders meet expectations.
  • Provides weekly updates on KPI’s and critical requirements to the Customer Service Director.
  • Identifies and attracts new business from existing customer base.
  • Conducts Customer field visits and periodic program performance reviews.
  • Works with sales and purchasing on forecasting.

Requirements

  • Bachelor’s degree in business, supply chain, or similar field preferred; 10+ years of experience in a wholesale or B2C warehouse operation, in lieu of a degree, will be considered.
  • Three years’ experience leading small teams.
  • Good working knowledge of ERP and CRM systems.
  • Proven leadership experience; excellent collaboration, team building, and organizational skills.
  • Strong computer skills: Microsoft Office Suite (strong in Word and Excel).

Reply / EEO

  • Email résumé, cover letter and compensation requirements.
  • Must be free and clear to work in the USA for an indefinite period.
  • Equal opportunity / affirmative action employer.

Thank you.

# # #

Quality Technician

Manufacturing Firm » South Metro Atlanta

Our client, a manufacturing company in south metro Atlanta, is seeking a self-starting Quality Technician to audit, test and measure finished goods to ensure customer standards are met, as well as follow their own ISO-based standards. This is a second shift position from 3:00 to 11:00 pm. Initial training would be on days for three or four weeks.

You must be able to work well independently since you will be on your own in the lab for most of your shift. Attention to detail and meeting schedule are keys. You will be managing multiple priorities to meet deadlines. You will need good analytical, computer, and influencing skills. You must understand the role of quality in a manufacturing organization and a quality operating system.

Alternate titles: quality assurance technician, quality assurance specialist, QA tech, QA supervisor, quality control analyst, quality control technician, lab technician, laboratory analyst.

Responsibilities

  • Ensure personal compliance with corporate, plant safety standards and job specific safety standards.
  • Apply statistical tools and techniques to monitor plant performance and finished goods.
  • Complete laboratory testing with testing equipment and collect samples at established intervals.
  • Handle small scale laminator and high pressure cooker to demonstrate the performance check of finished goods.
  • Audit processes for compliance to control plan requirements including process parameters.
  • Complete dimensional checks and reports on products.
  • Continually seek process improvements and make recommendations to management. Communicate quality issues and out of specifications conditions to appropriate personnel and shift leaders.

Requirements                                                           

  • Requires an associate’s degree; or equivalent combination of education and experience.
  • Three years’ of related experience.
  • ASQ certification or equivalent preferred.
  • Knowledge of basic statistics; knowledge of metrology including calibration.
  • Uses logical approach to problem solving in production and continuous improvement.

Reply / EEO

  • Send résumé, cover letter and compensation requirements to: email.
  • Must be free and clear to work in the USA for an indefinite period.
  • Equal opportunity / affirmative action employer.

Thank you.

# # #

Production Manager

Production Manager » Manufacturing Company

Our client is seeking a Production Manager to lead manufacturing operations. Successful candidate will lead a team of approximately seven direct reports and 30 indirect in a 24/7 operation. Our other placements at this company report they love working here. Position reports to the General Manager of Manufacturing.

Alternate titles: Plant Manager, Manufacturing Manager, Production Supervisor.

Responsibilities

  • Lead a team of 35-40 salaried and hourly employees – including four Production Supervisors. Manage production and production planning in a 24/7 operation.
  • Employ Lean Six Sigma principles to achieve production goals regarding cost controls, waste reduction, quality, safety, and on-time delivery. Incorporate 5S principles into the operations plan.
  • Balance the outputs of three closely integrated manufacturing processes to avoid any interruptions. Take immediate steps to correct this situation when it occurs.
  • Develop the production leadership team to carry out operational strategies, conduct employee training and development, and instill culture of safety, quality and productivity.
  • Recommend strategic improvements for a three to five year horizon.

Requirements

  • Bachelor’s degree in business administration, engineering or related field, plus five years’ of production or general management experience – or an equivalent combination. Experience in a roll-to-roll plant a big plus.
  • Extensive experience with Lean Six Sigma and quality principles including Kaizen, 5S, process improvement, TPM, ISO, and production scheduling. Six Sigma certification a big plus.
  • Experience with ERP systems and MS Office (especially Excel), to analyze and improve operations, perform variance analysis, and make presentations to management.
  • Excellent strategic planning, operations leadership, employee development, performance management, and problem solving skills.
  • Strong knowledge of OSHA and EPA regulations and compliance measures.

Reply / EEO

  • Send résumé, cover letter and compensation requirements to: email.
  • Must be free and clear to work in the USA for an indefinite period.
  • Equal opportunity / affirmative action employer.

Thank you.

# # #