Customer Service Manager

CS Manager » Technical B2B Products and Services

Our client is a leader in their industry. Due to growth, they have need for a new Customer Service Manager. The successful candidate will lead a team of 10-12 Customer Service Reps. This is a technical product and service provided to other businesses. The successful candidate will manage customer accounts including quoting and ordering, contracts, revenue growth, and performance reporting. Position reports to the Director of Customer Service.

Alternate titles: Call Center Manager, Call Center Team Leader, Client Account Manager, Customer Service Supervisor, Customer Service Team Leader, Inside Sales Manager, Inside Sales Team Leader.

Responsibilities

  • Recruit, train, motivate, develop, and coach 10-12 CSRs. Lead customer service team and act as escalation point for issues identified by CSRs. Perform employee reviews.
  • Ensure that customer service representatives are trained and knowledgeable on the global processes.
  • Work with other departments to coordinate the flow through the fulfillment process.
  • Maintain strong relationships with clients and act as a primary point of contact.
  • Review daily activity for assigned customers to ensure questions have been answered, decisions have been acted upon, and problems have been resolved. Ensures customer quotations and purchase orders meet expectations.
  • Provides weekly updates on KPI’s and critical requirements to the Customer Service Director.
  • Identifies and attracts new business from existing customer base.
  • Conducts Customer field visits and periodic program performance reviews.
  • Works with sales and purchasing on forecasting.

Requirements

  • Bachelor’s degree in business, supply chain, or similar field preferred; 10+ years of experience in a wholesale or B2C warehouse operation, in lieu of a degree, will be considered.
  • Three years’ experience leading small teams.
  • Good working knowledge of ERP and CRM systems.
  • Proven leadership experience; excellent collaboration, team building, and organizational skills.
  • Strong computer skills: Microsoft Office Suite (strong in Word and Excel).

Reply / EEO

  • Email résumé, cover letter and compensation requirements.
  • Must be free and clear to work in the USA for an indefinite period.
  • Equal opportunity / affirmative action employer.

Thank you.

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General Manager

Wash Me Fast – Fairburn, Georgia

What is the Position?

We are currently hiring for the position of General Manager at our newest location in Fairburn located at 7925 Senoia Road (next to the QuikTrip). The car wash is currently under construction with an anticipated opening date of December 2017. We are hiring now in order to give ample time for training at one of our existing locations.

Who is Wash Me Fast?

Wash Me Fast is a family owned business owned by Jim & Allison Dudley. The Dudley’s opened their first car wash in 2005 in Stockbridge. Since then, they have developed car washes in Florida, Alabama, and Georgia. Currently Wash Me Fast has three locations in the Atlanta area with a 4th location being built in Fairburn.

What makes Wash Me Fast Unique?

“Wash Me Fast is about caring for people more than washing cars. Our goal is to not just wash your car but to give each customer the best experience possible from start to finish. We strive to treat each customer and team member with respect.” — Jorge Quezada, General Manager Wash Me Fast Kennesaw

“The unique thing about Wash Me Fast is the personal interest they take in the people in the company. It’s more of a family/friend environment, rather than employer/employee. That’s not just hard to find in the Car Wash business, but in any field.” — Rob Chiofalo, General Manager Wash Me Fast Milton

“Wash Me Fast is a place that cares for people first and cars second. We strive for excellence and the way we do it is through our teams. The culture of our organization is so unique that you will both feel inspired and challenged. It’s so unique because when it’s time for the battle you won’t do it alone, you will have people around you that want to see you succeed.” — Guilleremo Quezada, General Manager Wash Me Fast Stockbridge

“At Wash Me Fast we value people. We not only want you to be successful in business but we want you to be successful in life. These concepts have always been important to Jim and Allison Dudley and they show it in the way they care for and invest in their teams.” — Jimmy Starnes, Wash Me Fast Strategic Officer and Life Coach

What are the Responsibilities?

  • Oversee day to day operations and sales
  • Recruit, select, and train the team to deliver a remarkable experience to every guest
  • Have zero downtime by keeping equipment maintained and serviced
  • Deliver a spotless, shiny, and dry car every time
  • Continuously improve all areas of the wash and team
  • Develop a 30, 60,90 day plan within the first 30 days of store opening

What are the Specifics?

  • Starting salary range is negotiable but is typically $800-$900 per week, plus incentives based on exceeding goals we set
  • $700 per month of Company Health Insurance
  • $60 per month for Company cell phone (paid quarterly)
  • Annual service trip to Guatemala (check out the organization that Wash Me Fast founded at www.washawaythirst.org)
  • Consistent leadership meetings
  • Access to personal life coach
  • Annual trip to car wash show

How do I Apply?

Please send your resume to jim@washmefast.com

 

The Power of Social Media for Job Search

Dave, Stephen, Sara

Stephen Childs, Dave O’Farrell and Sara Clark

What Do the HR Experts Think?

“Social media like LinkedIn is the way to find people,” said Stephen A. Childs, Director of Human Resources from Panasonic Automotive at a recent JobSeekers meeting in the greater Atlanta area. Mr. Childs, with 20 years’ experience in human resources and talent acquisition, said social media has played a huge role in their talent acquisition process, leadership development, performance management, organizational development and succession planning. “We are developing an in-house website to help us network – with people within Panasonic and the outside world. We can interact with you if you are looking for a job.”

So what’s the best approach to getting noticed on LinkedIn? According to Dave O’Farrell, of O’Farrell Career Management, “There are three key elements to get noticed on LinkedIn. First, it’s imperative to have strong, search engine optimized content (SEO). Second, you must build a large, relevant network – at least 500 connections. And finally, create and maintain frequent, interesting activity. Without all three of these elements, you die a slow death on LinkedIn.”

“It’s much easier now compared to just a few years ago,” said Sara Clarke, Regional Human Resources Manager for Orange Business Services. She noted social media like LinkedIn, “will allow you to find companies and they can find you. “

Stephannie, Fred (2) (640x427)

Fred Fratto and Stephannie O’Donnell

Once you’ve gotten noticed, take your participation to another level through group participation. According to Stephannie O’Donnell, of O’Farrell Career Management, and organizer of the event, “Not only are groups great for networking with others who have similar interests or industry affiliations; groups are also a good platform to establish yourself as a thought leader by posting relevant content, article links, and posing questions to stimulate discussion.“ She says she has sourced several candidates from groups and checked their levels of engagement prior to interviewing them.

Professionalism and staying current also matter, according to Tanya Turner, Human Resources Generalist at Turner Broadcasting, “Always update your LinkedIn profile. It’s where the action is. And be sure to get a photo that is done professionally.”

Let us know what you think. How have you used LinkedIn in your job search?

By Umah Papachan, guest blogger

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Is being your own boss an option in your career transition plan?

new businessAlthough being laid off or downsized is never initially viewed as a good thing, it may serve as your catalyst for change. Traditional thinking says, “If I’m a sales person, I need another sales job.” Have you ever taken inventory of what you liked and disliked about your last job? Ranked what is most important to you? Have you ever considered being your own boss? How about creating a new business?

According to AOL Jobs, 15% of small businesses were established following a layoff. Additionally, the SBA reports that:

  • The 23 million small businesses in America account for 54% of all U.S. sales.
  • Small businesses provide 55% of all jobs and 66% of all net new jobs since the 1970s.
  • The 600,000+ franchised small businesses in the U.S. account for 40% of all retail sales and provide jobs for some eight million people.
  • The small business sector in America occupies 30-50% of all commercial space, an estimated 20-34 billion square feet.

There are several success stories here in the south metro area. Come to the JobSeekers on May 9, 2014 at First Baptist Church, 208 Willow Bend Road, Peachtree City to interact with these small business owners and hear their stories.

http://jobseekersptc.org/

Get the Job You Love… Maybe the Job of Your Dreams

dreamjob

Zaffar Akbar knows the right resume can lead to the right job. Zaffar shares, “I immigrated to the USA in 1994 with a mechanical engineering degree from the University of Engineering and Technology in Lahore, Pakistan. Growing up, I loved reading car magazines like any boy did. It then became my childhood dream of working in Detroit, the car capital of the world.”

“As newlyweds, my first job was with a used car dealership in Alabama. But I kept looking and found a job with a company in Detroit that designed, constructed and installed paint shops, as we call them in the car industry. It was my dream job. I had to oversee the construction and launch of them in many car plants all over the US. It was a learning curve for me for eight years. But unfortunately, they fell on tough times.”

“So I moved to Georgia to a company that built and manufactured external trims for the car industry. It was a great job but I wanted to be challenged; that’s when an opening turned up with a company in Newnan. They manufactured motor-sports vehicles. But in late 2013, I left with my severance pay.”

“I was worried with my wife and kids to support. But thankfully, the company hired O’Farrell Career Management to help me in my next job search. Dave O’Farrell, founder and career coach, updated my resume and summarized my core competencies, which was construction and installation of paint shops for the car industry. Then he posted me onto LinkedIn. Not a lot of people have that kind of expertise.”

“Dave O’Farrell and Stephannie O’Donnell helped me with mock interviews. I never knew getting one’s resume right could be so beneficial to getting the right job. When my resume was posted on LinkedIn, I got a lot of calls and within three weeks, I had my first offer.”

“I moved to South Carolina to a multi-billion dollar company that manufactures automotive external trims for a major luxury car manufacturer. As their Production and Paint Manager, I’m in charge of the complete production of their paint shop.”

“It’s what I love, cars!”

By Umah Papachan, Digital Content Writer